Amazon is seeking a highly skilled and motivated E-commerce Client Account Manager to join our team in a fully remote capacity. In this role, you will serve as the primary point of contact for clients utilizing Amazon’s e-commerce platform, ensuring the seamless management of accounts while driving their business success. You will collaborate with clients to optimize their sales performance, implement innovative strategies, and maintain strong relationships. This position is ideal for candidates with a passion for e-commerce, exceptional account management skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities
Account Management
- Serve as the main liaison between clients and Amazon to address their e-commerce needs, inquiries, and goals.
- Build and maintain strong, long-term relationships with assigned clients to ensure satisfaction and retention.
Strategic Planning & Growth
- Develop tailored strategies to help clients optimize their presence on Amazon, improve rankings, and boost sales.
- Monitor account performance metrics, identify growth opportunities, and recommend solutions to enhance results.
- Manage product listings, promotions, and inventory to align with the client’s business objectives.
Client Support & Problem Solving
- Troubleshoot client account issues, resolve escalations promptly, and proactively address potential challenges.
- Assist with onboarding new clients and ensure they are fully equipped to succeed on Amazon's platform.
Performance Reporting
- Provide clients with regular reports on sales performance, ad campaigns, and operational metrics.
- Analyze data to make recommendations for improvements in product offerings, pricing, and advertising strategies.
Collaboration & Communication
- Partner with internal Amazon teams (operations, advertising, and customer service) to streamline processes and achieve client goals.
- Stay up-to-date with Amazon policies, market trends, and industry developments to offer clients cutting-edge solutions.
Required Skills and Qualifications
- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
- Strong understanding of Amazon’s marketplace, Seller Central, and Vendor Central.
- Proven experience in account management, client relations, or e-commerce operations.
- Excellent organizational skills and the ability to handle multiple clients/projects simultaneously.
- Data-driven mindset with experience in analyzing metrics and providing actionable insights.
- Exceptional verbal and written communication skills.
- Proficiency in tools like Excel, Google Analytics, and CRM software.
- Self-motivated, detail-oriented, and capable of working independently in a remote environment.
Experience
- Minimum of 3-5 years of experience in account management, e-commerce, or a similar role, preferably within the Amazon ecosystem.
- Demonstrated experience managing multiple high-value client accounts simultaneously.
- Experience working remotely or in distributed teams is a plus.
Working Hours
- Flexible working hours with core availability between 9:00 AM to 5:00 PM (client’s timezone may apply).
- Occasional evening or weekend work may be required to meet deadlines or address urgent client needs.
Knowledge, Skills, and Abilities
- Deep knowledge of Amazon’s advertising tools (Sponsored Products, Sponsored Brands, etc.) and their best practices.
- Ability to adapt to evolving client needs and adjust strategies accordingly.
- Strong problem-solving skills with a proactive approach to challenges.
- Team-oriented mindset and a willingness to collaborate with cross-functional teams.
- Ability to present complex information in a simple, clear manner to clients and stakeholders.
Benefits
- Competitive salary and performance-based bonuses.
- Flexible remote work environment with the opportunity to work from anywhere.
- Comprehensive healthcare and wellness benefits.
- Generous paid time off and holidays.
- Professional development opportunities, including training and certifications.
- Access to Amazon’s vast network and resources, offering career growth potential.
Why Join Amazon?
At Amazon, you’ll be part of a global leader in e-commerce, working in a fast-paced, innovative environment where your contributions make a direct impact on clients' success. You will have the chance to collaborate with some of the brightest minds in the industry, all while enjoying the flexibility of remote work and a culture that values creativity, ownership, and results. By joining Amazon, you’re not just taking a job; you’re building a career with endless possibilities.
How to Apply
To apply for the Amazon E-commerce Client Account Manager position, please submit your updated resume and a cover letter detailing your relevant experience and why you’re the ideal candidate for this role. Applications can be submitted via Amazon’s Careers page or sent directly to us. Shortlisted candidates will be contacted for an initial interview.
