Part-Time Customer Service Representative at Flipkart

Job Summary:

 As a Part-Time Customer Service Representative at Flipkart, you will be a key player in enhancing customer experience by providing exceptional service in a fast-paced, dynamic environment. Flipkart is one of Indias leading e-commerce platforms, and as a representative, you will play a pivotal role in helping customers resolve their queries, offering solutions, and ensuring a seamless shopping experience. This is a part-time role, ideal for individuals who want to contribute to a growing and innovative company while balancing other commitments.

Your responsibilities will include handling customer inquiries, providing support through various communication channels (chat, email, phone), and assisting in resolving issues related to orders, products, payments, and shipping. You will be expected to maintain a high level of professionalism and empathy while delivering top-notch service. You will be joining a dedicated team of professionals who are passionate about making customer interactions pleasant, efficient, and solution-oriented.

If you are looking to work in a flexible and rewarding environment, this position provides an excellent opportunity to contribute to a customer-first organization while enhancing your professional skills.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Resolve customer complaints and issues related to products, payments, shipping, and refunds.
• Provide accurate information about Flipkart products and services, ensuring clarity and transparency.
• Follow up on customer requests to ensure issues are resolved and customers are satisfied.
• Maintain detailed records of customer interactions, feedback, and service issues.
• Escalate unresolved issues to the appropriate department or team for resolution.
• Collaborate with cross-functional teams to ensure customer needs are met and satisfaction is achieved.
• Continuously update knowledge of products, policies, and procedures to provide accurate support.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to multitask and manage time efficiently.
• Proficient in using computers and customer service software/tools.
• Strong listening skills to understand customer concerns clearly and empathetically.
• Positive attitude, reliability, and the ability to work independently.
• Previous experience in a customer service role (preferred but not mandatory).

Experience:

• 0-2 years of experience in customer service or similar roles.
• Prior experience in an e-commerce or retail environment is a plus.
• Familiarity with handling customer complaints and providing effective solutions.

Working Hours:

• Part-time, with flexible working hours.
• Must be available to work during weekends or holidays, depending on business needs.
• Shifts can range from 4-6 hours per day, depending on the schedule.

Knowledge, Skills, and Abilities:

• Strong understanding of customer service principles.
• Ability to communicate complex information in a simple and approachable manner.
• Adaptability and quick learning to keep up with product and service changes.
• Strong organizational and time-management skills.
• Empathy, patience, and a calm demeanor during high-pressure situations.
• A proactive approach to resolving issues and exceeding customer expectations.

Benefits:

• Flexible working hours to support work-life balance.
• Opportunity to gain experience with a leading e-commerce company.
• Competitive compensation based on experience.
• Access to employee discounts on Flipkart products.
• Opportunity for career growth and advancement within the company.
• Collaborative work environment and continuous professional development.

Why Join Flipkart? 

Flipkart is committed to creating an inclusive and diverse workplace that fosters growth and development. We offer employees the chance to work with a world-class team, gain valuable skills, and contribute to the success of a major player in the e-commerce industry. As part of Flipkart, you will have the opportunity to shape the future of online shopping and be part of a customer-first organization that values innovation and excellence.

How to Apply: 

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining your interest in the role via the Flipkart Careers portal. We look forward to reviewing your application and discussing how you can contribute to our team.